We're here
Support & contact.
Backups are only reassuring if someone answers when you need them. Send us a note and it goes straight to the team — no ticket maze, no bots. We reply by email.
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Send a message
Tell us what's going on and the best email to reach you.
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Before you write
- How fast do you reply?
- Every message lands in the founder's inbox. We usually reply within one business day.
- Something's broken with a backup or restore.
- Include the source name and roughly when it ran — that's enough for us to trace the job and get you moving.
- Billing or plan questions.
- Tell us your organization name and what you'd like to change. We can adjust plans and sort out invoices from here.
- Prefer the docs?
- The API reference covers automating backups, restores, schedules and storage end to end.